FAQ's

FAQ

Where is my order?

You can track the status of your order if you registered with us by signing into our website. In all cases, we will also send you an e-mail when your parcel is ready to be dispatched, this will include a tracking number so you can track the delivery direct with the courier.

What are your delivery times?

The vast majority of orders are delivered within 5 to 7 working days but some take a little longer.   

Can I have my order delivered to an alternate delivery address?

Of course you can. We are more than happy to deliver to an alternative address; many of our orders are delivered direct to our customers at their work addresses, you just need to be available to sign for the parcel.

Where can you deliver?

We can deliver to any address within mainland UK. We are also able to deliver to Northern Ireland, Scottish Islands, Isle of Man and Isle of Wight, just call us as there is likely to be a delivery surcharge.

If you live in the Channel Islands or Republic of Ireland we can deliver to you too and the delivery charge will depend on the weight of your order.  Please contact us for a quotation.

Do I get notified of dispatch?

Absolutely. Once your order is ready for dispatch we notify you via email with a planned delivery date and a tracking number.

Do I have to wait in all day for the courier?

No.  If you are receiving a larger parcel, for example, a large leather beanbag or footstool, these are sent with Parcelforce and you will receive a text message on the day of delivery.  This advises you of a 30-90 minute delivery window so you can plan your day.  If, however, it's a smaller parcel, like a cushion or a rug, you can leave a note on your front door to deliver to a neighbour.  We can also deliver to work addresses as long as you can sign for the parcel.

What happens if I’m not in when the delivery arrives?

Not a problem! If you’re not there when the delivery arrives then the delivery driver will leave a card with details of how to rearrange for a more convenient time. And don’t worry the redelivery is free of charge.

The parcel is damaged, what do I do?

All our deliveries are fully insured against damage, if the packaging is damaged in any way, please write ‘damaged’ on the delivery note. If you inspect your order and it is indeed damaged then we are very sorry. Please contact our customer service team on 01323 654766 and we will arrange a replacement.